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However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. He noted that no account verification had been requested despite using a welcome bonus. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed.
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From immersive slots to high-stakes tables, Caspero is designed for players who crave quality and big rewards. I do not recommend Caspero to anyone looking for a reliable and enjoyable online casino experience. The game selection was limited, and the live dealer options were subpar.
The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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